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FAQ

  • What is included in our after-sales service?
    We offer technical support to any customer who has a problem with their products. Our hassle-free return policy allows you to return any item in its original package within 30 days of sales. (Please kindly visit return policy page for more information)
  • What services are included in the warranty?
    We offer items replacement and repair services if there are manufacturing defects. (Please kindly visit warranty page for more information)
  • Are there out-of-warranty services?
    We offer out-of-warranty services for certain dash cameras that were purchased through REC. Please note that there will be charges under circumstances. It may require a turnaround time for more than 1 to 2 months as all items will be shipped back to the manufacturers (domestic or oversea) for repair services.
  • Where can I find my order status?
    Order Confirmation: Once your order is processed, our system will send you an Order Information via email. Shipping Confirmation: After an order has shipped, our system will send you a Shipping notification via email.
  • What if I wanted to cancel, change or upgrade my dash camera after I have placed an order?"
    Cancellations & Changes: If you would like to cancel or change your order, please contact us as soon as possible. Please keep in mind parcel delivery orders cannot be canceled once it has entered the shipping process. Returns: (Please kindly visit policy page for more information) Product Upgrades: We will provide an option for customers who want to upgrade their dash cameras. Customers simply have to contact us for product inquiries and pay a deposit for the price difference. After we have received the original product from you, we will proceed to ship out the new package to you.
  • What if the courier says the items have been delivered but my order never came?
    Please do not hesitate to contact us as soon as possible. If it does turn out that the package is missing, we will be looking into and investigating with the courier as well as the local authorities in case if it is stolen by theft. Please be noted that the whole investigation may take up to 10 business days to resolve. We will keep you updated.
  • What if there is missing items within the package?
    Before shipping out every order, we have a team to double-check to make sure that no item will be missed in your package. In such a rare case, if the items within the package were missing, please contact us.
  • Where do R.E.C. ship to?
    We provide domestic (Canada) and international shipping services (USA, Europe, Asia, etc.)
  • Can I track the status of my shipment?
    Yes, we will send you an email once your order has been shipped (Please visit the website of UPS to track your shipment) We also offer the format of POD (a signature requirement upon delivery)
  • How long is the domestic/international handling time?
    Please allow 3-5 business days for your order to be processed after payment.
  • What kind of shipping services do R.E.C. provide?
    UPS (Standard, Express, Expedited)
  • Are there any impacts to delivery?
    Due to the current COVID-19 pandemic, delivery time may vary depending on destination, sorry for the inconvenience.
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